FAQs
YOU ASK, WE ANSWER!
Below you can find answers to some frequently asked questions. If there is anything you would like to know and you could not find the answer in this section please do not hestitate to contact us directly and we will be more than happy to help!
Q. Where is your cleaning company based?
We are based in Ashford, Kent, serving customers in Ashford, Maidstone, Swale, Canterbury, Dover and Shepway in Kent.
Q. Can you provide a regular cleaning support?
Yes, just contact us with the details and we will come back to you with a fully customized quotation.
Q. Do we have to sign a contract?
MCCS Cleaning practice a Cleaning Service Agreement. For regular service provision we only need a 30-day notice in case you choose to terminate your contract with us. We will not, in any way, force you to sign anything that will keep you from cancelling the agreement.
Q. Do you provide FREE quotes/estimates?
Yes, we always provide free no obligation quotation. The estimate may be given either by email or over the phone.
Q. Can I book a short notice service?
We recommend giving us a call or contacting us via email so that we can discuss all the options and service requirements.
We will do our best to provide our clients with a prompt response and with a first available appointment. Once you have given us a call it may happen we are available same or next day.
Q. Do your cleaners wear uniforms?
Yes, our cleaners are uniformed while in work and carry ID badges. They are also fully trained and always arrive fully equipped.
Q. What if we damage anything?
We are fully covered by a business Public Liability Insurance of up to £5,000,000.00 in case of any accidental damage caused by us. The policy covers us while working for both domestic and commercial clients.
Q. I could not find a specific cleaning service on your website, can you carry out the work?
Please let us know what is the type of the service you are looking for. We might still be able to help.
Q. Do you provide cleaning services in the afternoon or night hours?
Yes, we fully understand that in some cases cleaning would be a hindrance if carried out during business operating hours, therefore we can provide fully tailored option for cleaning during afternoon or night hours so that it does not interfere with your day to day movements and most importantly clients' visits.
Q. How long does it take to clean my carpets?
It all depends on how dirty your carpet is, what is the carpet made of, what is the size of a room that is being cleaned, are there any additional treatments required like stubborn stains removal, pets urine present. Cleaning of a regular size room may take appx 45 mins. 2-3 bedroom house up to 3 hours.
Q. Will I be able to walk on my carpets after they have been cleaned?
Yes, however some carpets may still remain slighly damp for up to 2 hours after the actual cleaning is completed. We always use a drying equipment which speeds the drying process up. We will supply you with some shoe covers which you can put on your feet.
Q. Can you always achieve 100% great results on carpets?
Well, we can not guarantee that in 100% times your carpets will look like new. In some cases, we may not be able to restore your carpets to their original condition due to some factors like carpet fading, caused by high/frequent exposure to sun rays, burnt marks or other carpet damages. We will highlight these and discuss with you during a FREE initial inspection.
Q. I cannot remove urine stains from my carpet, what should I do?
If the stain was NOT treated immediately then chances are it has bleached the carpet. This is common on wool and wool mix carpets. Always remove urine as soon as possible.
Q. What is the product you use for disinfection cleaning and fogging?
Our Specialist Antiviral disinfectant has been tested to BS EN 14476 standard and is proven to be effective against Coronavirus plus other most known viruses and germs. It can be used for both disinfection cleaning and fogging.
Q. Can you supply consumables?
We do not stock or sell cleaning supplies. However, as part of the regular cleaning support we will make arrangements with our local cleaning suppliers and have all what you need ready for whenever you need it.
Q. Where can I leave a Review about your services?
We are members of Checkatrade, you can leave a Review on our profile at Checkatrade website. You can also leave us a Review on our Google Business Profile page. All reviews are much appreciated.
